Daily Dairy Products Private Limited
You can cancel, modify, or pause your daily milk and dairy deliveries through our platform up until 7:00 PM on the night before your scheduled delivery.
Any cancellations or modifications made after the 7:00 PM cut-off cannot be processed, as the products will have already been dispatched for morning delivery. You will be fully charged for the scheduled delivery.
If you are traveling or unavailable, you can pause your subscription via the platform. Pauses must be scheduled before the 7:00 PM cut-off time prior to the start date of your pause.
Due to the highly perishable nature of dairy, we do not accept physical returns of delivered products.
If you receive a product that is spoiled, curdled, past its expiry date, or in damaged packaging, you must report it to our customer support team within 3 hours of the delivery time (e.g., by 10:00 AM for a 7:00 AM delivery).
We may request a photograph of the damaged or spoiled product and the batch number on the packaging to process your complaint and improve our quality control.
For fast resolution, approved refunds for missing, damaged, or spoiled items will instantly be credited to your Daily Dairy wallet to be used against future purchases.
If you prefer the refund to be routed back to your original credit card, bank account, or UPI, please specify this when contacting support. Bank refunds typically take 5-7 business days to reflect in your account.
If you choose to permanently close your Daily Dairy account, any unused prepaid balance in your wallet will be refunded to your original payment method within 7-10 business days. Promotional credits or cashbacks are non-refundable.
It is the customer's responsibility to ensure that our delivery executives have access to the delivery location (e.g., providing gate codes, instructing security guards, or leaving a delivery bag outside).
If a delivery cannot be completed due to a locked gate, aggressive pets, or security refusal, the products will be returned to our hub, and the delivery will be marked as completed. No refunds will be issued in these instances.
To report spoilage, request a refund, or ask a question about this policy: